International IT Help Desk Hours of Operation
Monday through Friday: 8:15 to 7:00 PM Eastern Time
EMAIL (preferred method): ithelpdesk@iwintl.org
TIPS:
- Email is preferred as we are a small team and if staff are tied up handling phone calls it results in further delaying them from resolving other cases.
- Include a meaningful subject line on your email (i.e. Update SSN – Mbr 12345678)
- Include your full name, title and contact phone number
- After sending an email to support, you will receive an email acknowledging receipt of your support request. Please keep the acknowledgement email. This email contains a case number which is helpful to us in finding your request in our system.
- If you wish to inquire on the status of a request you emailed previously, please open and reply to the acknowlegement email you received for that support case. Your email will automatically go to the person currently assigned to your case. PLEASE DO NOT SEND A NEW EMAIL REFERENCING THE CASE NUMBER. THIS CREATES A NEW CASE AND WILL RESULT IN YOUR CASE TAKING LONGER TO RESOLVE.