Currently, if a member has an apostrophe ( ‘ ) in their name, the duplicate card request will cause an error message to appear. The activity will not be created, but the fee payment will. If this occurs, please contact the IT Help Desk so we can further assist.
To prevent this from occurring, please remove the apostrophe ( ‘ ) from the members name on the Member Into page before entering the duplicate card activity.
For example: Member’s last name is Aaron. You would change the last name to O Aaron using a space instead of an apostrophe on the Member Info tab. Then click “Save Member Changes” to save the name change. You would then be able to process the duplicate card activity under the activities tab. (see below)
